Shipping & Delivery Policy

Effective Date: 14 June 2025
Company Name: PARU Edible Oils Pvt. Ltd.
Website: www.paruoils.com
Contact Email: paruoils7@gmail.com
Customer Support: +91 9890012777

Thank you for choosing PARU Edible Oils Pvt. Ltd. We are committed to delivering the purest and healthiest edible oils directly to your doorstep in the safest, most efficient manner possible. This Shipping & Delivery Policy outlines everything you need to know about how we handle packaging, dispatch, transit, delivery, and related services across India.

1. General Shipping Information

At PARU Edible Oils Pvt. Ltd., we prioritize fast, reliable, and safe shipping practices. Our aim is to ensure your orders are processed swiftly, packed hygienically, and delivered on time with complete transparency.

We currently ship across selected cities, towns, and villages within India, depending on the serviceability of our courier and logistics partners.

2. Delivery Locations

We proudly deliver to most regions in India, including:

  • Maharashtra (including Shrirampur, Nashik, Pune, Aurangabad, Mumbai)

  • Tier 1 & Tier 2 cities such as Delhi, Bengaluru, Hyderabad, Chennai, Ahmedabad, etc.

  • Rural and semi-urban areas via reliable regional partners

We are continually expanding our reach. If your location is not serviceable at the moment, our customer care team will contact you for alternate arrangements.

3. Order Processing Time

We understand the importance of timely delivery. Our order fulfillment timeline is as follows:

  • Order Confirmation: Instantly via website and email upon successful payment.

  • Processing Time: 1–2 business days.

  • Dispatch Time: Within 48 hours from our factory in Shrirampur MIDC.

  • Delivery Time:

    • Metro Cities: 2–4 business days

    • Tier 2/3 Cities: 3–7 business days

    • Remote Areas: 5–10 business days

Note: Orders placed after 5:00 PM or on public holidays/Sundays will be processed on the next working day.

5. Packaging & Safety Measures

All orders are packed securely using food-grade, tamper-proof materials to ensure:

  • Zero leakage or contamination

  • Hygienic handling

  • Temperature resistance

  • Protection during rough transit

We also ensure every oil container is sealed and tested before dispatch.

6. Delivery Partners

We partner with trusted courier and logistics services, including:

  • Delhivery

  • DTDC

  • Blue Dart

  • India Post

  • Local delivery aggregators for rural zones

Each courier partner is selected based on service quality, coverage, and delivery speed.

7. Tracking Your Order

After your order is dispatched, you will receive an email and/or SMS with a tracking ID and courier name.

How to Track:

  • Visit our “Track Order” page or the courier partner’s website.

  • Enter your tracking number to view real-time delivery status.

  • For updates or help, contact our support team via email or call.

8. Delivery Attempts & Re-Delivery

Our partners will attempt to deliver your order up to two (2) times. In case of unsuccessful delivery due to:

  • Wrong or incomplete address

  • No one available at the delivery location

  • Phone not reachable

Our team will contact you to arrange for a second attempt. Re-delivery charges may apply if the failure was due to customer error.

9. Delays & Force Majeure

While we strive to meet promised delivery timelines, certain uncontrollable factors may cause delays:

  • Natural calamities (floods, storms, etc.)

  • Strikes or government lockdowns

  • Regional holidays

  • Courier partner delays

We appreciate your patience during such rare occurrences and will keep you informed via SMS/email.

10. Bulk Orders & B2B Shipping

We accept bulk and B2B orders for retailers, distributors, or institutional buyers.

  • Dedicated shipping plans

  • Discounted rates based on volume

  • Scheduled delivery options

  • Delivery coordination with transporters

Contact us directly at paruoils7@gmail.com for B2B shipping arrangements.

11. Delivery Verification

Upon delivery, the customer or recipient must verify:

  • Product quantity

  • Packaging seal

  • Condition of the oil containers

  • Invoice and MRP match

If you notice any issue at the time of delivery, do not accept the package and contact our team immediately.

12. Damaged, Leaked, or Tampered Deliveries

Your safety is our priority. If you receive a damaged or compromised product:

Steps to Report:

  1. Click clear photos/videos of the damaged product and box within 24 hours of delivery

  2. Email us at paruoils7@gmail.com with:

    • Order ID

    • Description of the issue

    • Supporting media

  3. We’ll investigate and offer:

    • Full refund

    • Free replacement

    • Store credit (based on case)

No claims will be entertained after 48 hours from the time of delivery.

13. Missed Delivery & RTO (Return to Origin)

If an order is returned due to:

  • Repeated delivery failures

  • Inaccurate address

  • Refused delivery

We will:

  • Attempt re-delivery with applicable charges

  • Or refund the amount minus shipping charges

14. No International Shipping

As of now, we do not ship outside India. All orders must be placed and delivered within Indian territory.

15. Shipping During Festivals or Sales

During high-demand periods (Diwali, Pongal, New Year), please expect extended shipping timelines due to courier capacity constraints. We recommend ordering early.

16. Contact for Delivery Support

For help related to shipping, tracking, address updates, or delivery failures, feel free to reach out:

PARU Edible Oils Pvt. Ltd.
📞 +91 9890012777
📧 paruoils7@gmail.com
📍 Plot No. C-46, Shrirampur MIDC, Maharashtra – 413709

Customer care timings:
🕒 Monday to Saturday: 10:00 AM – 6:00 PM
📴 Sunday/Holiday: Closed

17. Change in Shipping Address

If your order is not dispatched yet, you may request an address change by contacting us within 6 hours of placing the order. Once dispatched, the address cannot be modified.

18. Refunds Due to Shipping Issues

Refunds may be issued under the following conditions:

  • Item undelivered due to courier fault

  • Product damaged in transit

  • Incorrect item delivered and cannot be exchanged

Refunds are processed within 7–10 business days to the original payment method.

19. Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate delivery details

  • Be available to receive the parcel

  • Inspect the package on receipt

  • Report damage/missing items within 24–48 hours

20. Updates to This Policy

We may revise this policy to reflect operational changes or legal requirements. Updated policies will be posted on this page with a revised “Effective Date.” Continued use of our website implies your acceptance of these terms.